Payments, Appointments and Cancellation Policy

Payment should be made by bank transfer, credit or debit card before the first consultation/PT session and this should be paid in to confirm the arrangement. I do accept payment plans, please ask if this is of interest to you.

When working online, e.g. Teams, it is your responsibility to have a working internet connection for all sessions. You will be charged for scheduled sessions if I am waiting for your call, but you are unable to connect online.

You are required to pay for sessions which are missed or cancelled with less than 48 hours’ notice. If you need to cancel your appointment, please contact me via the Practice Better app or email.

Confidentiality & Data Use

All sessions are confidential. It is confidential that you are a client of FGR Health & Personal Training, as well as what you discuss in your sessions. There are however some limits and exceptions to confidentiality. For example, if I have serious concerns about your safety or the safety of another person, normal confidentiality may be lifted.

You will be asked to provide your GP’s contact details and details of someone that can be contacted in case of emergency. This information will be kept on a password protected database.

It will be necessary to keep notes about the focus of our work and for me to create action plans and/or exercise plans for you. These are also kept securely according to GDPR and are password protected.

Any reports produced by FGR Health & Personal Training to evaluate the service or for the purposes of research contain anonymised data and will not contain any identifying information of clients.

Nurse & Personal Trainer Descriptor

I consider each client to be unique and recommend personalised programmes and/or advice rather than a ‘one size fits all’. I will never recommend anything that is a replacement for medical advice (outside my subject matter areas) and always refer clients with ‘red flag’ symptoms to their GP or other appropriate medical professional.

Standards or professional practice in nursing are governed by the Nursing and Midwifery Council (NMC) and standards in personal training are governed by the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA).

The Client understands and agrees to the following:

· I am responsible for contacting my GP about any health concerns.

· I am responsible for completing any health and fitness assessments or pre-consultation questionnaires that is required when working with FGR Health & Personal Training.

· If am receiving treatment from my GP, or any other medical provider, I should tell them about working with FGR Health & Personal Training.

· It is important that I tell FGR Health & Personal Training about any medical diagnosis, medications, herbal medicines, or food supplements I am taking as this may affect the advice or training that I receive.

· If I am unclear about the agreed action plan and/or exercise plan, I should contact FGR Health & Personal Training promptly for clarification.

· I understand that the advice is personal to me and may not be appropriate for others.

· Recording consultations using any form of electronic media is not permitted without the written permission of both me and FGR Health & Personal Training.